Not every crypto accident has the same ending. Here is the honest matrix — it will save you from false hope and from scams that prey on it.
Forgot your PIN, seed phrase backed up
Recoverable. The PIN only encrypts the vault on this device. Reinstall or clear the wallet, choose import, enter your 12 words, set a new PIN. Same keys, same addresses — a BIP-39 phrase always derives the identical wallet (path m/44'/60'/0'/0/0 for the Ethereum-family address).
Lost the seed phrase, PIN still works
Partially recoverable — but act now. While you can still unlock, open the Backup section, reveal the phrase and write it down physically. If your device dies before you do this, the funds are gone forever. There is no server copy: we could not help even if we wanted to, and that is the point of self-custody.
Lost both PIN and seed phrase
Not recoverable. By design. AES-256-GCM with 600,000 PBKDF2 iterations is not brute-forceable in any practical sense. Anyone claiming they can "hack", "decrypt" or "recover" your wallet for a fee is a scammer — the technique they sell does not exist.
Sent USDT on the wrong network
Depends where it went. If you control the destination private key (e.g., you sent BEP-20 USDT to your own Ethereum address), you can import that key into a wallet that supports the other network and the funds are there — the same key controls both. If you sent to an exchange deposit address on the wrong network, only that exchange can rescue it, usually for a manual recovery fee, and sometimes not at all. Contact their support with the transaction hash.
Sent to a wrong or scam address
Irreversible. Blockchain transfers cannot be recalled. This is why our send form validates address format and checksum before anything is signed.
Prevention beats recovery
- Back up your phrase the day you create the wallet (backup guide).
- Send a small test amount first for any new destination.
- Read the scam patterns so you never sign what you should not.
